Data Privacy Policy
Your privacy is important to us at Clear Path Works
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we gather information you choose to share. This includes your name, company name, email, phone, delivery locations, and any specific preferences for your floral needs. We also collect payment details when you order, though transactions are securely handled by our payment partners.
For our corporate clients, we may obtain extra business information like company registration details, preferred delivery timing, and budget requirements. This enables us to tailor our services to fit your organization's needs.
Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device details, and the way you browse our pages. We use this information to enhance site performance and to learn how clients discover our offerings.
How We Use Your Information
We primarily use your personal information to complete orders for flowers and to deliver top-notch customer support. This covers processing orders, coordinating deliveries, crafting custom arrangements per your specifications, and communicating about your service needs.
We also utilize data to enhance our services and the website experience. This helps us identify which corporate floral offerings are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Clear Path Works respects your privacy and does not sell your personal information to third parties. We share information only as needed to deliver our services or when required by law.
We may share essential information with trusted service partners who assist in running our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your data and use it solely for the services they perform for us.
We may disclose information when required by law, a court order, or government request. We may also share data to safeguard our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and employ suitable technical and organizational safeguards to shield it. This includes safe data storage, encrypted transmissions, and restricted access to personal information within our organization.
Secure Storage
Your information is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to safeguard information during the exchange between your browser and our systems.
Limited Access
Access is granted only to authorized personnel who need information to provide services.
Although we implement robust security measures, no method of transmission over the internet is completely secure. We continually enhance our security practices to defend against evolving threats.
Your Privacy Rights
You hold important rights regarding your personal data. Depending on applicable laws, you may be allowed to access, correct, delete, or restrict the use of your information.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We retain personal information only as long as necessary to provide our services and fulfill legal obligations. Retention timelines vary depending on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: three years after last service interaction
- Payment transaction records: seven years for tax and accounting requirements
- Website analytics data: about two years and two months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
We employ cookies and comparable technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can adjust cookie settings using your browser's preferences. Note that turning off certain cookies might impact how the site functions. For more specifics about how we handle cookies, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party sites or services. This privacy policy covers only Clear Path Works and our own site. We do not oversee the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. If major changes occur, we will adjust the "Last Updated" timestamp at the top of this policy.
Please take a moment to review this policy periodically so you stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
Clear Path Works Privacy Team
43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to reply to all privacy requests within about seven business days.